Feb 17, 2010

Silverlight Deployment Troubleshooting Guide

After helping a few customers with Silverlight install issues, I think it may be helpful to publish a Silverlight deployment troubleshooting guide and keep it up-to-date, so here you go.

Troubleshooting Steps

  • Is Silverlight installed?
    on Windows, make sure “Microsoft Silverlight” is in Control Panel –> Programs and Features:
    check Silverlight in appwiz.cpl
    On Mac, make sure /Library/Internet Plug-Ins/Silverlight.plugin is there. If Silverlight isn’t installed, you can install the latest version from http://www.silverlight.net or http://www.microsoft.com/silverlight.
  • Is Silverlight enabled?
    For Internet Explorer, select menu item Tools –> Manage Add-ons, make sure Microsoft Silverlight is enabled for all web sites:
    Make sure Silverlight is enabled with IE For Firefox, select menu item Tools –> Add-ons, click Plugins tab, make sure Silverlight Plug-In is enabled:
    Make sure Silverlight is enabled with Firefox
  • Is the issue site specific?
    try http://silverlight.net: if you see the showcase Silverlight application on the top right of the page, then your issue is likely to be site specific, please report the issue to the site owner. O/w, please click the Forums tab at http://silverlight.net page, search and/or report the issue there.  
  • Is the issue browser specific?
    try open the page in a different browser (IE/Firefox/Chrome on Windows, Safari/Firefox/Chrome on Mac) and see whether the issue repros. If it doesn’t repro, it is likely to be a browser specific configuration issue. Again, it may help to search http://forums.silverlight.net to see whether this is a known issue; and if not, report it.

Other Helpful Sources

This is first version, I will keep adding content to the post and keep it up to date with issues I see reported. Thanks!


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